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Our customer support answers all inquiries as soon as possible, within 8 hours. (excluding weekends)
FREQUENTLY ASKED QUESTIONS
Requirements: You are within the 14-day return period and the item is unused.
Registering a return: If the above conditions apply, register the return with the email address you used during the ordering process and email us with all the exact order details, order number, etc.
In the event of a return, the buyer will be responsible for the cost of the return shipment, in order to actively contribute to the protection of our environment.
We want to raise awareness of the environmental impact of shipping, minimize the number of returns, and send a clear message against paper waste by not including the return label with each package.
In this way, we reduce unnecessary waste and conserve valuable resources.
In some cases, it may take up to 14 days from the date we receive your order for you to receive your refund.